--- title: How do I add SMS credit to my account? description: In order to be able to send SMS, you need to have SMS credits in your account. You can choose the amount you want to purchase or activate automatic refill. These credits are not included in your plan --- [Skip to content](https://faq.carts.guru/en/how-do-i-add-sms-credit-to-my-account-1#main-content) - [English](https://faq.carts.guru/en/how-do-i-add-sms-credit-to-my-account-1) - [Français](https://faq.carts.guru/fr-comment-ajouter-du-crédit-sms-à-mon-compte) English Show submenu for translations ![Square 1000x1000.png\]](https://faq.carts.guru/hs-fs/hubfs/Square%201000x1000.png?width=80&height=80&name=Square%201000x1000.png) - [Home](https://faq.carts.guru/en) - [Website](https://www.carts.guru/) - [Blog](https://blog.carts.guru/) - [Carts Guru Login](https://app.carts.guru/) Open main navigation Close main navigation - [Home](https://faq.carts.guru/en) - [Website](https://www.carts.guru/) - [Blog](https://blog.carts.guru/) - [Carts Guru Login](https://app.carts.guru/) - - [English](https://faq.carts.guru/en/how-do-i-add-sms-credit-to-my-account-1) - [Français](https://faq.carts.guru/fr-comment-ajouter-du-crédit-sms-à-mon-compte) English Show submenu for translations - [Contact us](mailto:support@carts.guru) [Contact us](mailto:support@carts.guru) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://faq.carts.guru/en?hsLang=en) 2. [Account & Settings](https://faq.carts.guru/en/account-settings?hsLang=en) 3. [SMS management](https://faq.carts.guru/en/account-settings?hsLang=en#sms-management) # How do I add SMS credit to my account? In order to be able to send SMS, you need to have SMS credits in your account. You can choose the amount you want to purchase or activate automatic refill. These credits are not included in your plan payment and are held as a separate budget for your text messages sending. To add credit to your account, follow the instructions on the video or the steps below: 1. Go to [Account and Billing](https://app.carts.guru/settings/accountbilling) 2. Scroll down to the 'SMS credit' section 3. **Add credit** -\> enter at $10 or more 4. Click confirm If you want to prevent project suspension due to zero or negative balance, we recommend using the **auto-recharge trigger** that you can add at any time. This will allow you to automatically refill your balance when it drops below a certain level.  To enable auto-recharge, you have to: 1. Scroll down to the SMS credit section and look for **Automatic Recharge**. 2. Click on Enabled and add the desired amounts. 3. Click **Confirm**. ![](https://support.carts.guru/hc/article_attachments/360039843711/enable_automatic_credit.gif) If you want to disable it, you should click on "Disabled". **Unable to add SMS credit to your account?**  Your payment be have failed because your credit card is not be verified. Instead of trying to add more credit, try this instead: 1. Go to the 'Payment Method' section in [Account and Billing](https://app.carts.guru/settings/accountbilling) and select the failed payment you want to process 2. This will initiate the authorization process for the selected transaction. You may be prompted to verify your card with a one-time passcode via SMS or verification with your banking app If your payment is still not processing, [read this article to check for other reasons](https://support.carts.guru/hc/en-us/articles/360029635052-Why-did-my-payment-fail-).    - [Platform features](https://faq.carts.guru/en/platform-features?hsLang=en#main-content) - [Lists](https://faq.carts.guru/en/platform-features?hsLang=en#lists) - [Campaigns](https://faq.carts.guru/en/platform-features?hsLang=en#campaigns) - [Contacts](https://faq.carts.guru/en/platform-features?hsLang=en#contacts) - [Templates](https://faq.carts.guru/en/platform-features?hsLang=en#templates) - [Workflows](https://faq.carts.guru/en/platform-features?hsLang=en#workflows) - [Coupons](https://faq.carts.guru/en/platform-features?hsLang=en#coupons) - [Custom Properties](https://faq.carts.guru/en/platform-features?hsLang=en#custom-properties) - [Funnels](https://faq.carts.guru/en/platform-features?hsLang=en#funnels) - [Funnels](https://faq.carts.guru/en/funnels?hsLang=en#main-content) - [Funnels](https://faq.carts.guru/en/funnels?hsLang=en#funnels) - [Tools & Integrations](https://faq.carts.guru/en/tools-integrations?hsLang=en#main-content) - [Overview](https://faq.carts.guru/en/tools-integrations?hsLang=en#overview) - [PrestaShop](https://faq.carts.guru/en/tools-integrations?hsLang=en#prestashop) - [Magento](https://faq.carts.guru/en/tools-integrations?hsLang=en#magento) - [Shopify](https://faq.carts.guru/en/tools-integrations?hsLang=en#shopify) - [Analytics and Performance](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#main-content) - [Deliverability](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#deliverability) - [Export](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#export) - [Dashboard](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#dashboard) - [Tracking](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#tracking) - [Account & Settings](https://faq.carts.guru/en/account-settings?hsLang=en#main-content) - [Overview](https://faq.carts.guru/en/account-settings?hsLang=en#overview) - [SMS management](https://faq.carts.guru/en/account-settings?hsLang=en#sms-management) - [Billing & Pricing](https://faq.carts.guru/en/account-settings?hsLang=en#billing-pricing) - [Account and websites management](https://faq.carts.guru/en/account-settings?hsLang=en#account-and-websites-management) - [Users](https://faq.carts.guru/en/account-settings?hsLang=en#users) [![](https://faq.carts.guru/hs-fs/hubfs/Logo_black_1200x1200.png?width=100&height=100&name=Logo_black_1200x1200.png)](http://carts.guru) Carts Guru Help Center Copyright © 2026, Carts Guru