---
title: What happens if I use all my active contacts and email credits in my billing cycle?
description:   To email new customers and reactivate your campaigns in your current billing cycle, you must upgrade your plan in the Accounts and Billing section. *To avoid interruption of your campaigns, enable a
---

[Skip to content](https://faq.carts.guru/en/what-happens-if-i-use-all-my-active-contacts-and-email-credits-in-my-billing-cycle-1#main-content)

- [English](https://faq.carts.guru/en/what-happens-if-i-use-all-my-active-contacts-and-email-credits-in-my-billing-cycle-1)
- [Français](https://faq.carts.guru/fr-que-se-passe-t-il-si-jutilise-tous-mes-contacts-actifs-et-crédits-emails-pendant-mon-cycle-de-facturation)

English

Show submenu for translations

![Square 1000x1000.png\]](https://faq.carts.guru/hs-fs/hubfs/Square%201000x1000.png?width=80&height=80&name=Square%201000x1000.png)

- [Home](https://faq.carts.guru/en)
- [Website](https://www.carts.guru/)
- [Blog](https://blog.carts.guru/)
- [Carts Guru Login](https://app.carts.guru/)

Open main navigation

Close main navigation

- [Home](https://faq.carts.guru/en)
- [Website](https://www.carts.guru/)
- [Blog](https://blog.carts.guru/)
- [Carts Guru Login](https://app.carts.guru/)
- - [English](https://faq.carts.guru/en/what-happens-if-i-use-all-my-active-contacts-and-email-credits-in-my-billing-cycle-1)
    - [Français](https://faq.carts.guru/fr-que-se-passe-t-il-si-jutilise-tous-mes-contacts-actifs-et-crédits-emails-pendant-mon-cycle-de-facturation)

  English
  
  Show submenu for translations
- [Contact us](mailto:support@carts.guru)

[Contact us](mailto:support@carts.guru)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://faq.carts.guru/en?hsLang=en)
2. [Account & Settings](https://faq.carts.guru/en/account-settings?hsLang=en)
3. [Billing & Pricing](https://faq.carts.guru/en/account-settings?hsLang=en#billing-pricing)

# What happens if I use all my active contacts and email credits in my billing cycle?

- If you use all **contacts** for the month, you won’t be able to email additional (different) customers until your next billing cycle
- If you don’t upgrade your plan within 48 hours, new contacts visiting your site won't be entering the campaigns
- If you have email credits remaining, you may continue emailing the *same* customers you have already mailed in that billing cycle
- If you use all **email credits** for the month, you won’t be able to send more emails until your next billing cycle
- Your campaigns will stay active but just SMS will be sent

 

**To email new customers and reactivate your campaigns** in your current billing cycle, you must upgrade your plan in the [Accounts and Billing](https://app.carts.guru/settings/accountbilling) section.

\*To avoid interruption of your campaigns, enable **auto-upgrade** in [billing settings](https://app.carts.guru/settings/accountbilling). You can indicate a maximum limit for auto-upgrade to ensure you're never charged above your specified budget.

- [Platform features](https://faq.carts.guru/en/platform-features?hsLang=en#main-content)

    - [Lists](https://faq.carts.guru/en/platform-features?hsLang=en#lists)
    - [Campaigns](https://faq.carts.guru/en/platform-features?hsLang=en#campaigns)
    - [Contacts](https://faq.carts.guru/en/platform-features?hsLang=en#contacts)
    - [Templates](https://faq.carts.guru/en/platform-features?hsLang=en#templates)
    - [Workflows](https://faq.carts.guru/en/platform-features?hsLang=en#workflows)
    - [Coupons](https://faq.carts.guru/en/platform-features?hsLang=en#coupons)
    - [Custom Properties](https://faq.carts.guru/en/platform-features?hsLang=en#custom-properties)
    - [Funnels](https://faq.carts.guru/en/platform-features?hsLang=en#funnels)
- [Funnels](https://faq.carts.guru/en/funnels?hsLang=en#main-content)

    - [Funnels](https://faq.carts.guru/en/funnels?hsLang=en#funnels)
- [Tools & Integrations](https://faq.carts.guru/en/tools-integrations?hsLang=en#main-content)

    - [Overview](https://faq.carts.guru/en/tools-integrations?hsLang=en#overview)
    - [PrestaShop](https://faq.carts.guru/en/tools-integrations?hsLang=en#prestashop)
    - [Magento](https://faq.carts.guru/en/tools-integrations?hsLang=en#magento)
    - [Shopify](https://faq.carts.guru/en/tools-integrations?hsLang=en#shopify)
- [Analytics and Performance](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#main-content)

    - [Deliverability](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#deliverability)
    - [Export](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#export)
    - [Dashboard](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#dashboard)
    - [Tracking](https://faq.carts.guru/en/analytics-and-performance?hsLang=en#tracking)
- [Account & Settings](https://faq.carts.guru/en/account-settings?hsLang=en#main-content)

    - [Overview](https://faq.carts.guru/en/account-settings?hsLang=en#overview)
    - [SMS management](https://faq.carts.guru/en/account-settings?hsLang=en#sms-management)
    - [Billing & Pricing](https://faq.carts.guru/en/account-settings?hsLang=en#billing-pricing)
    - [Account and websites management](https://faq.carts.guru/en/account-settings?hsLang=en#account-and-websites-management)
    - [Users](https://faq.carts.guru/en/account-settings?hsLang=en#users)

[![](https://faq.carts.guru/hs-fs/hubfs/Logo_black_1200x1200.png?width=100&height=100&name=Logo_black_1200x1200.png)](http://carts.guru)

Carts Guru Help Center

Copyright © 2026, Carts Guru